The Nuvé Help Center
You will find answers to the most popular questions below. If you still need help, simply get in touch. We're always here for you!
Frequently Asked Questions
How does Nuvé Silk 3 Pro work?
The Nuvé™ Silk 3 Pro's improved high speed motor spins the roller at 2,000 RPM, instantly removing dry skin and even the toughest calluses. This powerful yet gentle process makes your feet silky smooth in just minutes, without pain or discomfort.
How fast are the results?
Instant – Powered by the Nuvé™ superior technology and ergonomics, you get silky smooth feet in minutes, on every use.
How often should I use it?
You only have to use it for a few minutes every other week to keep your feet in perfect shape.
When should I replace the rollers?
You can expect up to 3 hours of efficient use from each roller. So we recommend getting some Refills to keep your feet smooth for longer.
Is there a money-back guarantee?
Absolutely. Over 100,000 customers love their Nuvé™ Silk 3 Pro and we think you will too. That's why we offer a 100 days risk-free trial. If you don't love it, you get your money back – no questions asked.
Shipping & Delivery
How much does shipping cost?
We offer free tracked & insured shipping for CA orders over $75, with 5 - 9 days delivery.
When will I get my order?
Please note that we require 24 hours on average to fulfill your order before dispatching it. However, due to peak times or high demand, sometimes it can take up to 3 business days for an order to be fulfilled. Rest assured we are doing everything we can to deliver your order asap!
Once your order is dispatched, depending on your country or region, the estimated delivery time is between 3 to 10 business days. Please consider any holidays that might impact delivery times.
How do I track my order?
As soon as you get the dispatch confirmation email, click on the "Track order" button and you'll get live updates on your shipment. You can also track your order manually by providing your tracking number or email and order number.
What if my shipping is delayed?
No worries – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days for post and delivery services. Moreover, keep in mind that it might take a considerable time for customs in your country to check and clear your package. If your delivery is significantly late, or you're experiencing problems with your order tracking, please reach out to help@nuvebrand.com. We're happy to help!
What countries do you ship to?
We provide free worldwide shipping to over 200 countries and regions. However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
Ordering
How do I cancel my order?
Please, if you have to cancel your order for any reason, reach out to help@nuvebrand.com as soon as possible. We process orders quickly so cancellations are time-sensitive.
What if I entered the wrong address?
We do our best to speed up processing and shipping time, so there is always a small window to make changes. Please reach out to help@nuvebrand.com as soon as possible, if you believe you have provided an incorrect address.
Payment
What are my payment options?
You can pay with the world's most popular and secure payment methods. You can choose between using a credit or debit card or one of our trusted partners: ShopPay, Apple Pay or Google Pay.
Why am I charged instantly?
Our payment provider automatically and securely processes your order immediately after it is placed.
Returns
What is your return policy?
Overview
To begin initiating a return, please return your item to our address within 100 calendar days of delivery and reach out to our customer support team at help@nuvebrand.com to confirm the return.
Terms & Conditions
We encourage customers to carefully read our Refund Policy before placing an order. We do not provide a return label or pay for return shipping. If you have any questions reach out to help@nuvebrand.com.
What is your return address?
9 Harley Street
Coventry, UK
CV2 4EZ
Still need help?
Simply get in touch, and a team member will respond as soon as possible.